Vaccinations- all dogs are up to date with their vaccinations, puppies must have had their second vaccination before attending a puppy intro session.
Ticks and fleas- dogs should be free of ticks and fleas. If a dog is found to have fleas on them during the groom then the groom will be stopped and the dog must be collected. Full payment is expected.
Seasons- if your dog is in season they cannot attend their groom. If they are behaving normally and you have spoken to the groomer then we may be able to groom them at a separate time. Their groom will be moved and you will not be charged if you rebook at the time. If you do not rebook then full payment is expected
Health disclosure- if your dog has any existing or new health conditions then you must disclose them to the groomer. Depending on the condition the groomer holds the right to refuse to groom your dog. The groomer also has the right to change the groom duration and process to help your dog cope. The groomer does not take any responsibility if the health condition is not disclosed.
Matting – if your dog is matted and these matts cannot be brushed out in 15mins then the matts will be clipped out. If the process of brushing stresses your dog then the matts will be clipped out. If the matting is too sever then the whole dog will be clipped. Matts are painful for dogs and can lead to skin infections it is within the welfare act that they are removed. A Matting fee is added to the full cost of the groom to cover the cost of clipper blades.
Aggressive/ reactive dogs – should your dog become aggressive during the groom then the groom will be stopped, and the dog will need to be collected immediately. The groom will be paid in full. If you disclose that your dog is reactive or aggressive before their groom, then the groomer has right to refusal of the groom. In some cases a grooming plan may be made to help groom the dog as safely as possible. Payment for these may be more to allow for time taken and provisions made.
Cancellation– grooms may be cancelled up to two weeks before your dog groom free of charge. One week before the dogs’ groom there is a 50% payment fee. If you have received the reminder message, then cancel your groom full payment is expected. If you must cancel your groom due to an emergency, then it is up to the groomer as to whether to charge or not.
Late drop off or collection- if you are late to drop off your dog for the groom you must inform the groomers straight away. The groomer may be able to make changes and continue with your groom on you arrival. If there is not enough time for the groom due to your lateness, then a full groom fee is expected. If you are late to collect your dog please inform the groomer as soon as possible. A late collection fee will be added to the groom cost.
Dog Pregnancies- if your dog is pregnant or suspected to be then the groomer must be informed before their groom. It is up to the groomer to chose whether to refuse the groom or not. There may be changed made to the groom depending on the dog needs and the pregnancy.